Consumer Protection

• B.C. unveils beefed-up consumer protection laws

  The British Columbia government is making changes to its consumer protection laws to stop predatory sales and protect people from unfair business practices. 

  Consumer

  Feb 25, 2025
  
• Are your smartphone apps stealing your data?

  Reasearcher Joel Reardon is finding more and more data, including location information, is being sent to data brokers and third parties, often far beyond Canadian borders.

  Consumer

  Jun 15, 2023
  
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• Quebec moves to ban planned obsolescence, ensure right to repair

  The bill will require manufacturers and retailers to ensure replacement parts and repair services are available at a reasonable price for the products they sell in the province.

  Consumer

  Jun 1, 2023
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• B.C. government announces new homebuyer protection period

  A protection period of three days will be implemented in 2023 for potential homebuyers in B.C., the first of its kind in Canada.

  Consumer

  Jul 21, 2022
• How a B.C. airline passenger refused a travel voucher on a cancelled flight and got her money back

  'I didn’t pay $2,100 for a voucher. I paid $2,100 for a vacation and they weren’t providing that. I wanted my money back,' Summer Barger said.

  Consumer

  Mar 3, 2021
• Consumers left with worthless passes and gift cards following COVID-19 business closures

  What can consumers expect when businesses go bankrupt? Experts say don't expect much if you have a season pass, gift card or store credit.

  Consumer

  Jun 24, 2020
• British Columbia asking for public’s thoughts on cellphone bills

  The province kicked off consultation on Wednesday asking for the public's input on cellphone bills.

  Consumer

  May 29, 2019
• Charges laid after fake Amazon reviews allegedly promoted ‘fat-blocking’ pills linked to liver failure

  The FTC has successfully brought the first-ever case against a supplement company that allegedly boosted its Amazon ratings through a third-party firm that crafts fake “verified” reviews.

  Consumer

  Mar 12, 2019
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• British Columbia cracks down on ‘predatory’ practices by payday loan companies

  The B.C. government is cracking down on "predatory" practices by payday loans operations in the province.

  Politics

  Feb 26, 2019
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• Doug Ford scrapping rate protection for more than 325,000 Ontario hydro customers

  Premier Doug Ford's government is rolling back protections for more than 325,000 electricity customers in Ontario. Low-income advocates are concerned this could mean higher bills.

  Consumer

  Jan 22, 2019