Canada Revenue Agency

• Mailing in your taxes? CRA says changes are coming amid push to digital

  The CRA says it's making changes that could impact some tax filers who want to continue using paper forms and documents as it looks to shift towards a fully digital service model.

  Canada

  Dec 12
  
• CRA says it’ll hire 1,700 call centre staff ahead of busy tax season

  Melanie Serjak, CRA assistant commissioner, told reporters Wednesday the agency is aiming to reach a total of about 4,500 agents to handle a "very high forecast" in demand.

  Canada

  Dec 11
  
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• Canada’s federal income tax brackets are changing in 2026

  Changes could be coming next year for Canadian taxpayers that could see some paying less income tax as the result of a cut to the lowest income bracket.

  Money

  Dec 2
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• CRA says AI will help boost call centre accuracy for taxpayers seeking info

  A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce 'automation' to improve the accuracy of CRA agents' advice.

  Canada

  Oct 28
• CRA gave accurate tax info to 17% of individual callers: AG report

  Auditor General Karen Hogan's report said most callers waited an average of 31 minutes, with just 18 per cent of calls meeting the CRA service standard of within 15 minutes.

  Canada

  Oct 21
• CRA says it’s on track to meet call centre targets by deadline

  The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the federal Minister of Finance.

  Canada

  Oct 17
• Automatic tax-filing for low-income Canadians coming in 2025 budget: Carney

  The measures will be rolled out in the upcoming federal budget, scheduled to be tabled on November 4, Prime Minister Mark Carney said.

  Canada

  Oct 10
• Federal union expands campaign against Canada Revenue Agency cuts

  The "Canada on Hold" campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.

  Canada

  Sep 17
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• Tax consultant charged after Edmonton man’s $32K disability refund vanishes: ‘Just so relieved’

  An Edmonton tax consultant accused of stealing more than $32,000 from her former client is now facing charges and will appear in court in October.

  Features

  Sep 11
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• Need to disclose a tax mistake? The CRA says these coming changes will help

  New changes announced to the CRA's Voluntary Disclosures Plan could make it easier to find 'some financial relief' during the next tax filing season.

  Consumer

  Sep 11