#airpassengerrights

• B.C. couple’s dream vacation ruined after Air Canada refuses to take bags off flight

  The couple says one bag never left Vancouver and the other three arrived at their home 24 days later with tags indicating their luggage had flown to Mongolia without them.

  Consumer

  Sep 28, 2023
  
• Air Canada customer battles airline after AirTag tracks missing bag stuck over 8,000 km away

  After hearing numerous reports of airlines losing luggage, the couple invested in an Apple AirTag - a wireless tracking device that can attach to several items, including bags.  

  Consumer

  Jan 11, 2023
  
• Advertisement
• ‘The process puts the burden on the Canadian consumer’: Why passengers continue to battle the airlines

  Some airline passenger advocates suggest taking the airlines to small claims court, while others would like to see more action taken by the Federal Transport Minister.

  Consumer

  Jan 5, 2023
• Advertisement
• WestJet Vacations customer endures long battle getting refund after COVID cancellation

  President and advocate of Air Passenger Rights Gabor Lukacs says a consumer who paid for services the merchant did not deliver is entitled to a refund in the original form.

  Consumer

  Feb 3, 2022