The second phase of air passenger protections from the Federal government are now in effect in Canada -- just in time for holiday travel.

The company said flight WG535 was scheduled to depart Toronto at 10:15 a.m., but didn't leave until 11:40 p.m.

WestJet and some major U.S. airlines are dealing with operations issues and in some cases long lines and delays due to technical problems.

The family of a teenager who had to spend the night alone at the Calgary International Airport is still in disbelief.

A sweeping set of proposed new rules won't be in place for the winter travel season but could be by next summer.

A federal agency is ordering Air Transat to cover out-of-pocket expenses for passengers caught in an hours-long tarmac delay this summer as part of a ruling that places the blame for the fiasco solely on the airline.

Jean-Francois Lemay made the comment in a response last week to the Canadian Transportation Agency about an incident July 31 in which two Air Transat planes sat for hours on an Ottawa tarmac.

Patience wanes. Babies cry. Bladders fill. Connections are missed. Frustration grows. What causes a delay on the tarmac and what can travellers do?