911 Delays

• Peel Region’s 911 service overwhelmed by non-emergency calls: police

  Peel Police say about 40% of calls to the region's 911 service are for non-emergency situations, which can leave some people seeking emergency assistance waiting on the phone.

  Canada

  Aug 31, 2023
  
• Toronto father says infant went ‘limp’ choking during 5-minute hold with 911

  Tim Ray, the father of one-year-old Asher, said the incident began innocuously: his son was choking on cereal, and the family tried to pat him on the back to clear his throat.

  Canada

  Apr 26, 2023
  
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• Surrey, B.C. man dies from stab wounds after half-hour wait for ambulance

  The man stabbed himself while suffering from a mental health crisis at his residence near 158th Street and 86th Avenue on July 27, Global News has learned.

  Health

  Aug 4, 2022
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• Staff at B.C.’s 911 dispatcher flagged understaffing up to a year before deadly heat wave: emails

  According to internal emails released by the BC Liberals, E-Comm managers were discussing their concerns about 911-call wait times and lengthy delays in ambulance response.

  Health

  Oct 27, 2021
• ‘The service isn’t there’: B.C. woman takes taxi to hospital after lengthy ambulance delay

  A Saanichton, B.C. woman is speaking out after taking a taxi to the hospital, having been told by a 911 operator there would be a 'very long wait' for an ambulance.

  Health

  Oct 15, 2021
• B.C. callers to 911 left facing ‘consistent’ delays for 2nd time this week

  As was the case earlier this week, E-Comm said the wait times were a result of 911 operators facing delays connecting with an ambulance dispatcher.

  Health

  Oct 10, 2021
• B.C. 911 callers left facing ‘extensive’ delays on Thursday

  Some people who dialed 911 to report an emergency were left hearing a recorded message Thursday, as operators dealt with delays in transferring calls to the ambulance service.

  Health

  Oct 7, 2021