There was more chaos and confusion on BC Ferries on Tuesday as the service grappled with more website problems and conflicting reports of long delays.
Earlier in the day, the company’s website indicated a nine-sailing wait for passengers travelling on the key Tsawwassen-Swartz Bay (Metro Vancouver-Victoria) route.
However, the company later said that information was incorrect, and that its website was displaying inaccurate information.
The company said travellers were actually facing a one-sailing wait on the route.
BC Ferries said the incorrect information was the result of people not showing up for reservations, but acknowledged the company needed todo a better job of manually overriding the system with up-to-date, correct information.
“I am empathetic to the frustration that some of our customers are feeling and just thank them for their patience, and know that we are doing everything we can to ensure that they have the right tools and with accurate information that they need in order to have an enjoyable voyage,” spokesperson Karen Johnston said.
That solution may not work for all passengers due to recent changes to the social media platform. Under the changes, people without an account can view individual tweets, but not view an organization’s Twitter page or its timeline.
The problems come as the company continues to grapple with mechanical issues with the Coastal Celebration.
The vessel, which was out of commission over the busy Canada Day long weekend, returned to dry dock this week due to more problems with its propulsion system.
BC Ferries said it was running three vessels on the Tsawwassen-Swartz Bay route, but that space was limited for vehicle passengers who do not have a reservation.
Travellers were being encouraged to consider alternate routes between Vancouver Island and the mainland such as the Tsawwassen-Duke Point (Nanaimo) and Horseshoe Bay-Departure Bay (Nanaimo) routes.