MONTREAL – There is growing frustration among West Island commuters after serious delays on the Vaudreuil-Hudson line during rush hour.
It’s the third consecutive week that trains have not arrived on time and the delays may continue until November 11, according to a spokesperson at the commuter rail company, Agence métropolitaine de transport (AMT).
No firm date for a return to normal service was given.
“I’m so frustrated. It’s a mad rush everyday to get to the train only to have it not come on time every single day,” Jennifer Conn complained as she rode the train from the Dorval station.
The AMT website informed commuters that infrastructure work carried out by Canadian Pacific crews was being done to “improve the efficiency and reliability of current service.”
However, the website warned that “service slowdowns are possible on weekdays.”
Loud speaker announcements were being made throughout the morning on Tuesday at various stations along the line, advising commuters that the trains were running late.
In most cases, the trains were behind schedule between seven and twelve minutes, but one commuter complained a train was one hour late yesterday.
The AMT insisted that it took measures to inform commuters of upcoming delays by handing out flyers that detailed the service disruptions.
But not everyone got one.
The flyers also did not specify which trains, nor how often they would be delayed.
The AMT spokesperson confirmed to Global News that the cause of the delays was that work was being done on the tracks, forcing trains to travel at lower speeds.
“They don’t inform us with what they’re doing with the tracks,” Cathy Robertson said while waiting for a train on the Dorval platform.
Some commuters think a discount or some sort of compensation should be offered to make up for the late service.
“Compensate your customers. Do something, we’re unhappy and we’re not getting the service we need,” Conn said.
The Vaudreuil-Hudson line is the second busiest on the AMT network.
There were more than 16,700 rides per day last year.