Rogers replaces chief technology officer in wake of nationwide outage

By The Staff The Canadian Press

Posted July 21, 2022 10:21 am EST

1 min read

This article is more than 2 years old and some information may not be up to date.

The federal government has demanded Canada's major telecommunications companies to come up with a contingency plan within the next two months, following the massive outage that impacted Rogers customers this past Friday. But some analysts say it won't address issues within Rogers' own systems and, as Anne Gaviola reports, may only be seen as a "band-aid solution." – Jul 12, 2022

Rogers Communications Inc. has a new chief technology officer just weeks after a service outage that crippled the company’s networks and affected millions of customers across Canada.

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In a statement, Rogers confirmed that Jorge Fernandes will be stepping down from his role as chief technology and information officer, effective immediately.

The telecom giant says Ron McKenzie will replace Fernandes.

McKenzie has extensive experience in the telecom industry, including in technical operations with Rogers and was previously president of Rogers for Business.

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He also spent 10 years at Shaw Communications Inc.

The change comes after the company pledged to make investments to avoid a repeat of the network outage.