Scotiabank contacting ‘limited number’ of customers after suspicious employee activity

People are seen entering and leaving a Scotiabank branch in Toronto on Thursday, April 9, 2015. THE CANADIAN PRESS/Nathan Denette

Scotiabank said it is contacting some customers it believes could be at risk of fraud after an employee accessed “a limited number” of client accounts without a valid business reason.

“The employee is no longer with the bank,” Scotia told Global News via email.

“The safety and security of our customers and their information is a top priority for the bank and we take this matter seriously. Impacted customers are being contacted and we are cooperating with relevant authorities,” the bank also said.

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The bank did not say how many customers it believes have been affected or what information may have been accessed.

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Tory Zenkewich, an Edmonton-based nurse, says he’s one of the customers affected by the breach.

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He says an agent from Scotiabank told him in a phone call on Monday that a data breach had occurred affecting his date of birth, address, phone number and social insurance number.

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Zenkewich, who took out an auto loan with Scotia on July 1, says he’s had to take a few days off work to deal with the stress of the situation.

“I have enough of sh-t going on at the hospital without having to deal with very well-paid banks and their data breaches,” he says.

Concern about a possible data breach emerged on the social media forum Reddit on Monday night after a user claimed the bank had contacted him via telephone saying the personal information of some customers may have been compromised.

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In response to a Global News inquiry about the Reddit thread, Scotia said this was not “a cyber-related incident.”

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