BC Ferries apologizes for stranding traveler who was short 10 cents

A BC Ferries ticket agent prevented a young Gabriola Island woman from boarding because her prepaid experience card was 10 cents short.

She had the coin to make up for it, but that wasn’t good enough for the ticket agent

The 20-year-old was forced to spend the night in Nanaimo.

Her mom says her daughter didn’t have any other options, as she had to wait until the bank opened the next day to access money she had sent her.

Today, BC Ferries is trying to clear up the misunderstanding and admits they could have handled the situation better.

“I think this situation was unfortunate, there was a miscommunication that our staff was not aware that this woman didn’t have any other options to get home,” says Deborah Marshall, BC Ferries spokesperson.

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