Zoom Airlines Ceases Operations

Are you or a relative stranded? Tell us your story

Zoom customers who have future travel plans involving a Zoom flight for which reservations and payment have been made, are being advised to contact their credit card company to apply for a refund.
Passengers whose travel arrangements have been made as part of a holiday package originating in Canada and booked through a holiday company or through a travel agent, should contact the agent to enquire about refunds.

Travel Expert Martha Chapman explains:

AIG Travel Guard is offering free emergency travel assistance to passengers stranded in both Canada and the United Kingdom due to the grounding of all Zoom Airlines flights. Passengers do not need to be AIG Travel Guard customers. Travellers will receive free assistance in rebooking flights on other carriers, arranging for hotel accommodations for those stranded and other emergency travel help. Passengers can reach AIG Travel Guard toll-free, 24 hours-a-day at
1-866-878-0192 or 416-646-3723.
Canadian passengers stranded in the United Kingdom should make a collect call to 416-646-3723. This assistance is provided at no charge with passengers assuming any costs related to new
flights on other airlines.

Airline website addresses:
Air Canada www.aircanada.com
Air France www.airfrance.com
Air New Zealand www.airnewzealand.com
Air Transat www.airtransat.com
Alitalia www.alitalia.com
British Airways www.ba.com
Canadian Affair www.canadianaffair.com for customers starting their journey in the UK
www.canadianaffair.ca for customers starting their journey in Canada
Fly Globespan www.flyglobespan.com
United Airways www.united.com
Virgin Atlantic www.virgin-atlantic.com

Services offered by other airlines which may be of assistance to Zoom customers:
London Gatwick to Toronto Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Vancouver Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Calgary Canadian Affair, Air Canada, Fly Globespan, British Airways
London Gatwick to Montreal Canadian Affair, Air Canada, British Airways
London Gatwick to Ottawa Canadian Affair, Air Canada
London Gatwick to Halifax Canadian Affair, Air Canada
London Gatwick to Winnipeg No direct flights. See Air Canada for options to change planes at airports in Canada to fly on this route.
London Gatwick to New York British Airways, Virgin Atlantic, American Airlines
London Gatwick to Bermuda British Airways
London Gatwick to Fort Lauderdale No direct flights. See British Airways, Virgin Atlantic and American Airlines for flights to Miami; or other US airlines for flights via hubs in America.
London Gatwick to San Diego No direct flights. See British Airways, Virgin Atlantic, American Airlines, Air New Zealand and United Airlines for flights to Los Angeles or other US airlines for flights via hubs in America.
Glasgow to Ottawa No direct flights
Glasgow to Halifax No direct flights
Glasgow to Calgary Canadian Affair, Fly Globespan
Glasgow to Vancouver Canadian Affair, Fly Globespan
Glasgow to Toronto Canadian Affair, Fly Globespan
Manchester to Vancouver Canadian Affair, Fly Globespan
Manchester to Toronto Canadian Affair, Fly Globespan
Belfast to Toronto Canadian Affair, Fly Globespan
Belfast to Vancouver No direct flights.
Cardiff to Toronto No direct flights
Cardiff to Vancouver No direct flights
Montreal to Paris Air Canada, Air France, Air Transat
Toronto to Paris Air Canada, Air France, Air Transat
Calgary to Paris Air Transat
Vancouver to Paris Air Transat
Montreal to Rome Air Transat, Alitalia
Toronto to Rome Alitalia