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Bonjour-santé website remains down after 11 days

Quebec's online scheduling tool for medical services has been down for more than a week. Getty Images

The Bonjour-santé online tool, which helps Quebec patients get an appointment with a doctor, is still experiencing serious technical difficulties 11 days after a mysterious incident paralyzed a large part of the service’s activities.

In a brief message posted on its website on Wednesday, Bonjour-santé thanked those who have provided their support, especially in the fight against cybercrime.

READ MORE: Bonjour-Santé website still down after 24 hours

Last week, spokesperson Louis Aucoin said dozens of experts from three computer firms were trying to identify the cause of the block while others were trying to restore access to computer servers.

Aucoin said Bonjour-santé does not store any information likely to interest potential hackers.

READ MORE: MUHC accepting ER patients after it resolves computer systems failure

According to Bonjour-santé, the site’s servers have the name, address and telephone number of those who have contacted the service and sometimes their health insurance card information. But Aucoin says the site does not hold any information normally associated with identity theft, such as social insurance numbers or financial records.

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Anyone with concerns about their health can call 811 to speak to a nurse.

Click to play video: 'Protecting your personal information from cyber crime' Protecting your personal information from cyber crime
Protecting your personal information from cyber crime – Aug 15, 2019

— With files from Global News’ Kalina Laframboise

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