Air Canada says it is investigating after a passenger claims she woke up alone, still buckled into her seat, on a darkened plane after landing in Toronto.
In a post on Air Canada’s Facebook page, Tiffani Adams said the incident occurred on June 9 following a flight home from Quebec City to Toronto’s Pearson International Airport.
An Air Canada spokesperson declined to answer questions from Global News. but confirmed the incident occurred. The airline said it is reviewing how the passenger was left alone on the aircraft.
“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” the airline said.
Adams said she attempted to call her friends and family but her cellphone died. She attempted to charge her phone but was unable to as the power on the aircraft was off.
“I’m trying to focus on my breathing and control my panic attack while I attempt to charge my phone by plugging into every USB port I could find—no luck because when they shut the aircraft down there is no power whatsoever,” she wrote.
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“Since I can’t charge my phone to call for help I’m full on panicking because I want off this nightmare ASAP.”
Adams said she attempted to call for help using the radio in the plane’s cockpit, but it wouldn’t work without power. She eventually found a flashlight that helped her figure out how to open an exit door. However, as there was no gangway and she was left staring at a “40 to 50-foot drop.”
Adams said she used the flashlight to signal out the window and eventually attracted the attention of a baggage attendant who brought a ladder truck to the plane to rescue her.
Adams said Air Canada agents offered her a ride home and then called her twice to apologize and say that they’re investigating into how she was missed by the plane’s crew.
Global News attempted to reach Adams through Facebook but have not yet received a response.
Meanwhile, Adams said she’s still recovering from the ordeal.
“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.