TORONTO – The outgoing CEO of Rogers Communications says the wireless, cable and media company needs to improve its customer service “significantly.”
Nadir Mohamed told shareholders in Toronto that the company is focusing on resolving the top reasons for customer calls.
Get weekly money news
Get expert insights, Q&A on markets, housing, inflation, and personal finance information delivered to you every Saturday.
By providing your email address, you have read and agree to Global News' Terms and Conditions and Privacy Policy.
He says Rogers needs to help customers understand what they get when they sign-up.
READ MORE: Canadian consumers left reeling from customer service nightmares with telecoms
The call for an improvement in customer service echoes comments he made when he took over the top job from company founder Ted Rogers in 2009.
Mohamed is stepping down as chief executive in January next year.
On Monday, Rogers reported a 15 per cent increase in first-quarter profit, helped partly by more subscribers upgrading their smartphones.
- Ontario influenza ICU admissions up 127% in past week, hospital association warns
- Canada’s grocery code of conduct is coming in 2026. What it means for you
- Ford scraps F-150 Lightning in shift towards hybrid EVs as demand falls
- Tariffs and the end of ‘de minimis’ mean mailing gifts to U.S. is trickier
Comments