Ontario ombudsman receives more than 1,000 complaints over cannabis store

A man holds a handful of dried marijuana flowers on the day recreational cannabis became legal, in Vancouver, on Wednesday, October 17, 2018. The Canadian Press placed 13 online orders on the afternoon of Oct. 17 of the cheapest available gram of dried flower in each province and territory available across the country - and three have still yet to arrive more than one week later. THE CANADIAN PRESS/Darryl Dyck. THE CANADIAN PRESS / Darryl Dyck

TORONTO – Ontario’s ombudsman says his office has received more than 1,000 complaints about the province’s online cannabis store since it launched earlier this month.

Paul Dube says he’s set up a triage team to deal specifically with the flood of concerns over the government-run Ontario Cannabis Store.

He says the most common complaints have involved delayed deliveries, poor communication with customers and billing problems.

Dube’s office has yet to launch a formal investigation into the complaints and says if the OCS can alleviate the issues, a deeper probe may not be required.

The online store is currently the only legal retailer of cannabis in the province as private retail brick-and-mortar stores aren’t set to open until April next year.

Story continues below advertisement

Ontario residents have expressed their frustrations on social media at delays in cannabis deliveries, saying consumers have no other legal means of purchasing recreational marijuana while they wait for their orders.

The OCS warned on its website last week that delivery times for their orders may be longer than expected due to “unbelievably high demand” and labour action at Canada Post.

Sponsored content