TORONTO – Ontario’s ombudsman says his office has received more than 1,000 complaints about the province’s online cannabis store since it launched earlier this month.
Paul Dube says he’s set up a triage team to deal specifically with the flood of concerns over the government-run Ontario Cannabis Store.
He says the most common complaints have involved delayed deliveries, poor communication with customers and billing problems.
READ MORE: Ontarians fed up with cannabis delivery delays are complaining to the provincial ombudsman
Dube’s office has yet to launch a formal investigation into the complaints and says if the OCS can alleviate the issues, a deeper probe may not be required.
Get breaking National news
The online store is currently the only legal retailer of cannabis in the province as private retail brick-and-mortar stores aren’t set to open until April next year.
- ‘Nothing can ever really bring justice’: Family speaks after guilty plea in Esther Jones homicide
- Northwest Territories latest to stay on daylight time year-round
- Former Montreal Canadiens owner George Gillett Jr. dies at 87
- Saskatchewan mother calls for safer football helmets after son’s head injury
-
![]()
Edmonton council approves zoning bylaw amendments to address rooming houses -
![]()
Trump wants potash from Belarus but they say its entire stock is already spoken for -
![]()
Allan residents weigh Trump’s threat to Saskatchewan potash -
![]()
Carney hasn’t seen Trump at UN, says its his strategy to meet leaders he usually doesn’t meet with
Ontario residents have expressed their frustrations on social media at delays in cannabis deliveries, saying consumers have no other legal means of purchasing recreational marijuana while they wait for their orders.
READ MORE: Ontario Cannabis Store mum on backup delivery plan amid Canada Post strikes, wave of complaints
The OCS warned on its website last week that delivery times for their orders may be longer than expected due to “unbelievably high demand” and labour action at Canada Post.
Comments
Want to discuss? Please read our Commenting Policy first.