TORONTO – A Brampton vehicle transport company continues to face criticism for poor service after Global News aired a story last week about a customer’s concern over broken delivery promises.
Janet Dover is just the latest person to come forward about the delay in receiving her car after she moved to Calgary from Ontario six weeks ago.
The company in question is J & J Moving and Auto Transport who she says is giving her the run around.
“It’s certainly unprofessional, you feel stupid, you trusted them,” Dover said.
Dover, who used J & J in the past with no problems, hired the company to transport her 2007 Ford Explorer in late January.
But after paying for their services, she has yet to get her car.
“They say they will call back, they don’t,” she said.
The same problem happened to former Toronto resident Nina Hu.
She moved to Los Angeles and used J & J Moving to transport her Audi A5, only to find out later it never left Ontario.
Her car was returned to her after she contacted Global News.
J & J Moving declined an on-camera interview but apologized on the phone and by email for the moving mess.
Global News discovered that J & J Moving is a broker who works with other transport companies to make deliveries.
In comparison, an independent carrier like Snowbirds Auto Connection owns its equipment and runs its fleet of moving vehicles that includes satellite tracking.
“We know what it is like to give proper service in the beginning and in the end, your customer will be loyal forever,” said Ron Ohayan of Snowbirds Auto Connection.
Back in Calgary, Janet Dover’s patience is wearing thin and while her expenses are growing, she’s now on the hook for an expensive car rental bill.
“I didn’t rent car the first few days, but now it’s $1,200,” she said. “People are asking are you getting a refund…, I just want my car.”
-with a report from Global Toronto’s Sean O’Shea
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