Tim Hortons says virus slowing down tills hasn’t affected customer info


Tim Hortons says it is working with an external vendor to address a virus causing intermittent cash register outages.

In a statement to the Canadian Press, the fast-food giant says no consumer data or credit card information has been compromised.

It stresses that the issue has almost entirely been resolved and says only a small number of restaurants are still being affected.

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According to the Globe and Mail, the outages have forced some franchisees to close or temporarily cease drive-through operations and others to suffer significant losses.

At one Edmonton location, Global News spotted signs apologizing for the long delays in the drive-thru and suggested customers use the Tim Hortons mobile app for faster service.

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The publication says locations represented by the Great White North Franchisee Association are seeking compensation for the losses.

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The association told The Canadian Press it would not comment for fear of franchisees putting their relationship with the board of directors in jeopardy.

— With files from Global News

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