TORONTO – Uber is apologizing to a customer who was charged more than $18,000 for a short ride in downtown Toronto.
Photos posted on social media over the weekend showed that an Uber rider was billed $18,518.50 for a 21-minute Uber ride.
An Uber spokesperson confirmed the incident, and says the rider had been fully refunded.
Uber staff say the massive over-charge was a result of driver error, not a technical glitch.
Uber says the ride in question took place in a traditional taxi cab signed up to the ridehailing service — an option available to customers in Toronto — and that the driver made a mistake when entering the details of the fare into his cab’s meter.
The spokesperson says the company continues to look into what happened.
- Hospitals warn ‘no easy choices’ if Ontario doesn’t substantially increase funding
- Ford says he is offering Diageo ‘olive branch’ on Crown Royal LCBO boycott
- ‘Unjustified’: Contractor taking Ontario to court after being fired from school project
- ‘I was scared’: Ex-girlfriend of man on trial for mother’s murder testifies
Comments