National Bank of Canada says a website error may have exposed the personal information of nearly 400 of its customers, including their names, birthdates, phone number and email address.
The Canadian lender says in a statement the problem is related to an electronic form on its website and did not expose clients’ banking information, social insurance numbers or addresses.
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The bank says a customer filling out an online form to make a branch appointment may have been able to see the data entered by a previous user.
National Bank says it was notified earlier this week about the problem, which lasted a few days.
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The lender adds the incident was the result of human error while setting up the online form, and was resolved immediately.
The bank is contacting the nearly 400 potentially-affected customers to offer free credit monitoring.
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