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Commuters frustrated after Montreal Metro orange line down for four hours Tuesday

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Montreal Metro delays
WATCH ABOVE: Commuters on the Montreal Metro orange line were surprised by a service outage Tuesday that left them completely in the dark. As Global's Billy Shields reports, it seems metro problems are going up – Apr 26, 2016

MONTREAL – Maya Bazeribashi normally takes the Metro from Laval to the Vendôme station, where she hops on a bus to Concordia University.

On Tuesday, she said her commute was a bit longer – and in the opposite direction – to her destination:

“I took two buses to be able to take the metro to Cote-Vertu,” she told Global News.

An incident at the Crémazie station stopped Metro service from 9 a.m. to 1 p.m. Tuesday, wreaking havoc with commuters’ plans.

What frustrated passengers most were regular announcements that service would be “reestablished soon.”

“Every minute or so they extended the delay,” said Louise Lafierté, a frustrated commuter.

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Over the past three years, the STM has recorded a steadily rising incident rate – from under 900 in 2013 to 950 in 2015.

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