April 1, 2014 11:43 am
Updated: April 1, 2014 11:44 am

Dyson recalling about 40K portable heaters in Canada

The recalled heaters were sold in Canada from July 2011 up to last month.


Dyson is recalling tens of thousands of portable electric heaters in Canada because they can develop an electric short and overheat, posing a fire hazard.

The company is aware of 82 incidents of the recalled heaters short-circuiting and overheating, including four reports of heaters with burned or melted internal parts.

No injuries or property damage have been reported.

Approximately 338,000 heaters were recalled in the U.S. and 43,000 in Canada.

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The recall includes all Dyson Hot heaters and Dyson Hot+Cool heaters with model number AM04 and all Dyson Hot+Cool heaters with model number AM05. The model number is found above the Dyson logo on the product information sticker on the underside of the heater’s base.

The heaters are 23 inches tall with a round base and an upper body shaped like an elongated ring.

They have no external fan blades and are made of plastic. The heaters were available in the colours silver, black and silver, blue and grey, grey and silver, pink and grey, purple and grey, and white and grey.

Each heater came with a remote control. Health Canada has issued a fact sheet about the recall here.

Dyson has set up a recall website here.

The heaters were sold from September 2011 to March 2014 for about $399.

In Canada, the heaters were sold at Sears, Canadian Tire, Future shop, Best Buy, The Bay, Home Outfitters, Costco, Home Hardware, Leon’s, Corbeil, Bed Bath & Beyond, The Shopping Channel, Walmart, Lowe’s, The Brick, Home Depot, Staples, Target, various incentive suppliers, and independent retailers.

Consumers should immediately stop using the heaters and unplug them. Dyson Inc. can be contacted for a free repair by calling Dyson toll-free at 1-866-876-0749, 9:00 a.m. to 7:00 p.m. EST Monday through Friday, and 10:00 a.m. to 5:00 p.m. EST Saturday.

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