A Maple Ridge resident says she was shocked to find out she could not continue her trip to Vernon to see a dying friend because she handed her paper ticket to another driver.
Onnalee Nehaj purchased a Greyhound bus ticket online to go see her longtime friend Linda who was dying from pancreatic cancer in a Vernon hospital.
She says she printed off a copy of the ticket and gave to the bus driver who picked her up in Maple Ridge on December 6.
But when she changed buses in Chilliwack, the new bus driver allegedly demanded to see her ticket.
“I said, I don’t have it, and he goes, I don’t care, you need a ticket to get on my bus,” says Nehaj.
So Nehaj was forced to fork over another $70 to buy a second ticket, bringing her costs up to $130 to travel one way between Maple Ridge and Vernon.
Nehaj contacted Global News after watching a story on a Kelowna man who was also fighting Greyhound after being stranded on Christmas Eve, because he too had handed over his paper ticket to one driver, only to be denied access onto a second bus.
Nehaj spoke to two different Greyhound reps trying to get her money back. Both said there was nothing they could do for her.
But after Global News contacted Greyhound today, the company said in a statement, “We apologize for the customer’s inconvenience and will be happy to reach out to her to rectify the situation.”
Nehaj says she is still glad she took the trip, because her friend Linda passed away just four days later.
But she says she will never ride Greyhound again.
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