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Ticketmaster CEO apologizes for Taylor Swift concert ticket debacle, blames bots and cyberattack

U.S. senators slammed Live Nation Entertainment’s lack of transparency and inability to block bot purchases of tickets on Tuesday, in a hearing called after a major fiasco involving ticket sales for Taylor Swift’s upcoming concert tour. “We apologize to the fans, we apologize to Ms. Swift, we need to do better and we will do better,” Joe Berchtold, president and chief financial officer of Live Nation, told a U.S. Senate Judiciary Committee hearing on Tuesday.

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