For months, health experts warned of a second, deadly wave of COVID-19 and that long-term care homes in Ontario were vulnerable. But, despite the warnings, more residents died in the second wave than the first – an unthinkable tragedy that was largely avoidable, health experts say. On this episode of The New Reality, Global News investigates what went wrong – and examines the deadliest outbreak of all, at Tendercare Living Centre, where 81 residents died.