Frustration mounts over lack of refunds for flights cancelled

Canadians who had flights cancelled because of COVID-19 are angry that airlines are forcing them to take travel vouchers instead of offering refunds. Air passenger rights advocate Gabor Lukacs on the growing movement to hold airlines accountable.

• Regina woman’s flights and hotel cancelled due to pandemic, refund initially refused after husband’s heart attack
• Airlines who are refusing to provide refunds during COVID-19 could face reputational damage