Videos
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Airlines could have to pay for delays under new rules
02:02 | December 17, 2018
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Consumer Matters: Air passenger rights advocate temporarily restricted from Facebook
03:23 | December 8, 2025
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Tips for those impacted by Air Canada strike
05:02 | August 23, 2025
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Consumer Matters: Two year battle over lost luggage
03:07 | June 23, 2025
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Court orders WestJet to change reimbursement policies
02:01 | January 31, 2025
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Airline watchdog applauds decision B.C. tribunal decision
02:03 | December 18, 2024
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WestJet answers to request for court injunction
02:07 | December 9, 2024
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WestJet back in court over passenger expenses
02:03 | November 6, 2024
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WestJet in court over compensation claims
01:35 | November 5, 2024
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Family holiday airline horror story illustrates traveller protection loophole
02:25 | December 22, 2023
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Consumer Matters: B.C. couple battles Air Canada over loss of dream vacation
04:38 | September 28, 2023
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Consumer Matters: How air passenger rights changes will impact travellers
02:34 | April 24, 2023
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Changes made to close loopholes and strengthen air passenger rights
01:50 | April 24, 2023
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Consumer Matters: Feds commit $75.9M to process airline passenger complaints
02:33 | March 14, 2023
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Consumer Matters: Probe seeks accountability in holiday travel chaos
01:48 | January 9, 2023
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Consumer Matters: Navigating the pitfalls of airline compensation
03:39 | January 5, 2023
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Air Canada and WestJet fighting passenger compensation rulings
04:28 | November 5, 2022
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Consumer Matters: Fight for damaged bag compensation
03:27 | October 3, 2022
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New air passenger protection rules go into effect to protect Canadian air travellers
05:40 | September 8, 2022
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Airlines criticize incoming refund regulations
04:22 | August 21, 2022
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Unsatisfied WestJet customer turns to Consumer Matters for help getting a refund
02:41 | February 2, 2022
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Parliamentary reports calls for airlines to refund flights halted due to COVID-19
02:13 | June 22, 2021
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Air Canada to offer refunds in exchange for federal pandemic aid
04:08 | April 13, 2021
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B.C.’s top doctor battles airlines over COVID-19 contact tracing
01:59 | August 5, 2020
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WestJet customer denied refund after flight change
03:51 | July 20, 2020
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Frustration mounts over lack of refunds for flights cancelled
04:07 | May 23, 2020
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Airlines could have to pay for delays under new rules
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Airlines could have to pay for delays under new rules02:02 | December 17, 2018
![]()
-
Consumer Matters: Air passenger rights advocate temporarily restricted from Facebook03:23 | December 8, 2025
![]()
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Tips for those impacted by Air Canada strike05:02 | August 23, 2025
![]()
-
Consumer Matters: Two year battle over lost luggage03:07 | June 23, 2025
![]()
-
Court orders WestJet to change reimbursement policies02:01 | January 31, 2025
![]()
-
Airline watchdog applauds decision B.C. tribunal decision02:03 | December 18, 2024
![]()
-
WestJet answers to request for court injunction02:07 | December 9, 2024
![]()
-
WestJet back in court over passenger expenses02:03 | November 6, 2024
![]()
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WestJet in court over compensation claims01:35 | November 5, 2024
![]()
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Family holiday airline horror story illustrates traveller protection loophole02:25 | December 22, 2023
![]()
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Consumer Matters: B.C. couple battles Air Canada over loss of dream vacation04:38 | September 28, 2023
![]()
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Consumer Matters: How air passenger rights changes will impact travellers02:34 | April 24, 2023
![]()
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Changes made to close loopholes and strengthen air passenger rights01:50 | April 24, 2023
![]()
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Consumer Matters: Feds commit $75.9M to process airline passenger complaints02:33 | March 14, 2023
![]()
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Consumer Matters: Probe seeks accountability in holiday travel chaos01:48 | January 9, 2023
![]()
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Consumer Matters: Navigating the pitfalls of airline compensation03:39 | January 5, 2023
![]()
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Air Canada and WestJet fighting passenger compensation rulings04:28 | November 5, 2022
![]()
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Consumer Matters: Fight for damaged bag compensation03:27 | October 3, 2022
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New air passenger protection rules go into effect to protect Canadian air travellers05:40 | September 8, 2022
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Airlines criticize incoming refund regulations04:22 | August 21, 2022
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Unsatisfied WestJet customer turns to Consumer Matters for help getting a refund02:41 | February 2, 2022
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Parliamentary reports calls for airlines to refund flights halted due to COVID-1902:13 | June 22, 2021
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Air Canada to offer refunds in exchange for federal pandemic aid04:08 | April 13, 2021
![]()
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B.C.’s top doctor battles airlines over COVID-19 contact tracing01:59 | August 5, 2020
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WestJet customer denied refund after flight change03:51 | July 20, 2020
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Frustration mounts over lack of refunds for flights cancelled04:07 | May 23, 2020
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Airlines could have to pay for delays under new rules
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