Volunteer firefighter reflects on Swissair Flight 111 tragedy and effect on first responders

Wendy Rafuse was a volunteer firefighter back in 1998 who responded to the Swissair Flight 111 crash. When it became clear there were no survivors and the rescue mission turned into a recovery one, Rafuse was asked to help with critical incident stress management.

• ‘It’s affected me the most in my career’: First responders reflect on Swissair Flight 111 tragedy