Whether it's talking over the phone or completing a simple transaction, talking to a real life person in the flesh is becoming more and more difficult, as technology improves and integrates all over. According to some health experts, this could be beneficial for patients seeking care. Dr. Lawrence Rosenberg, professor of surgery and medicine at McGill University, joins Global News Morning's Brayden Jagger Haines to discuss the brave new world of medicine and his new book called Patients Matter Most: How Healthcare is Becoming Personal Again.