Flight Refunds

• Saskatchewan Sunwing passengers try to track down $16K refund after trip for 10 was cancelled

  Makelki was supposed to fly to Mazatlan with her family of ten on Feb. 10, which was originally safe from Sunwing's original announcement of January cancellations. 

  Consumer

  Jan 18, 2023
  
• New air passenger protection rules kick in. Here’s what is changing

  Airlines will be required to fully refund for cancellations and delays if passengers are not placed on a new flight within 48 hours, including for reasons outside of its control.

  Canada

  Sep 8, 2022
  
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• Canada is beefing up rules for flight refunds. Do they go far enough?

  New regulations effective Sept. 8 will require carriers to either refund passengers or rebook them, at the traveller's choice, if a flight is cancelled or significantly delayed.

  Consumer

  Jun 22, 2022
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• Frustration for Calgary family after online flight change confusion

  A Calgary family who had to change their flights after contracting COVID is speaking out after being charged for two flights despite a free change policy.

  Consumer

  Jun 2, 2022
• Coronavirus: Canadians left holding the bill for cancelled flights looking to U.S. for refunds

  Canadian travellers frustrated by vouchers from airlines are looking south of the border to get refunds for trips cancelled due to the coronavirus.

  Consumer

  Aug 13, 2020
• Canadian Transportation Agency responds to growing flier frustration over lack of refunds

  The Canadian Transportation Agency clears up some of the confusion around its position on travel refunds vs. vouchers.

  Consumer

  Jul 29, 2020