Direct Energy

• ‘How do I feed my baby?’: Calgary mother double-billed by energy supplier

  'I left the till, walked away in tears, got to my car, checked my bank account balance. The $281 bill that I had paid was taken out of my account twice.'

  Consumer

  Oct 18
  
• Calgary homeowner sent to collections over Direct Energy billing bungle

  A Calgary homeowner has spent the last couple of months battling utility provider Direct Energy after she was mistakenly billed for utilities at a home she no longer lives in.

  Consumer

  Jul 25
  
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• Alberta’s natural gas rebates delayed due to low prices

  The natural gas rebate program set to run from October until March 2023 will be delayed a month as natural gas prices haven't yet reached the triggering price.

  Consumer

  Sep 26, 2022
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• Alberta consumers face ‘unprecedented’ utility costs

  The regulated rate for power in Alberta has increased by more than 150 per cent in the past 18 months, according to Anova Energy.

  Canada

  Jul 27, 2022
• ‘The need is great’: Calgary’s demand for assistance to pay utility bills grows

  A growing number of Albertans need help to pay their utility bills. Now that a provincial winter moratorium has been lifted, customers are starting to get disconnection notices.

  Economy

  May 11, 2019
• Gas meters in Alberta will soon be ‘read’ by aircraft

  Currently, the gas meters broadcast an electronic signal and are read remotely by a truck, but ATCO will be switching to using an aircraft this summer to collect the data.

  Canada

  Jul 3, 2018
• RCMP investigate signatures allegedly forged by Direct Energy contractor

  An investigation is underway after some people in Drumheller were reportedly being signed up for Direct Energy services without their knowledge, according to the RCMP.

  Crime

  May 1, 2017
• Direct Energy customers in Saskatchewan charged with Alberta’s carbon tax

  Direct Energy customers in Lloydminster, Sask., were charged with Alberta’s carbon tax, a mistake the company is owning up to.

  Canada

  Feb 17, 2017
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• Calgary man back billed for 16 months of natural gas in account mix-up

  If you get a utility bill electronically, check it closely for mistakes. Cody Coulton thought he was paying his natural gas and electricity bills to Enmax but got a surprise this week.

  Consumer

  Feb 8, 2017
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• Direct Energy to send team to Fort McMurray after residents shocked by steep power bills

  Direct Energy is sending customer service representatives to Fort McMurray, Alta., to meet with residents who were hit with pricey utility bills months after fleeing May's wildfire.

  Consumer

  Sep 28, 2016