Air Passengers' Rights

• Montreal family’s holiday reunion ‘ruined’ after Sunwing cancels flight

  Jesse Massabuau was all packed up and excited to head to Miami and reunite with his family for the holidays. But the airline he was flying with never made it to his destination.

  Consumer

  Dec 28, 2022
  
• Thinking of cancelling or changing your flight due to Omicron? Here’s what to know

  Despite the strongly worded advice from the government not to travel, passengers don’t have much leeway to cancel or delay their flights.

  Canada

  Dec 17, 2021
  
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• Consumer advocates call for airline refunds amid coronavirus pandemic

  ``Passengers still have a fundamental right to a refund, regardless of the reason for the cancellation,'' Gabor Lukacs said.

  Canada

  Dec 8, 2020
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• Swoop Airlines introduces $2.56 surcharge to offset cost of new passenger rights rules

  The airline said the Passenger Protection Regulation (APPR) Surcharge was introduced to maintain Swoop's ability to provide "unbundled, ultra-low fares."

  Canada

  Jan 16, 2020
• Canadian travellers know little about new air passenger rights, poll suggests

  Six months into the new regime, it isn't clear how well things have worked.

  Canada

  Dec 13, 2019