Air Passenger Rights

• U.S. airlines will be required to give automatic refunds for disrupted flights

  The U.S. Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.

  U.S. News

  Apr 24
  
• Flier frustrated after WestJet flight cancellation results in costly rebooking

  One Alberta woman's costly cancellation last month is renewing calls for Canadian airlines to follow the rules.

  Consumer

  Feb 20
  
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• Family slams Flair Airlines over eight-day flight delay that threatened Christmas

  A mother and son who came to B.C. for an early Christmas holiday nearly ended up stuck for eight days after Flair Airlines cancelled their flight.

  Consumer

  Dec 22, 2023
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• Airlines push Ottawa for looser compensation rules amid planned overhaul

  Among the provisions slated to kick in next year are fees imposed on airlines by the regulator to recover some or all of the cost of handling those complaints.

  Politics

  Sep 29, 2023
• B.C. couple’s dream vacation ruined after Air Canada refuses to take bags off flight

  The couple says one bag never left Vancouver and the other three arrived at their home 24 days later with tags indicating their luggage had flown to Mongolia without them.

  Consumer

  Sep 28, 2023
• Canada’s air passenger complaints’ backlog tops 57,000, reaching new peak

  The amendments to the passenger rights charter allow the regulator to ratchet up the maximum penalty for airline violations to $250,000.

  Canada

  Sep 18, 2023
• Supreme Court agrees to hear airline appeal on air passenger rights

  The Supreme Court of Canada has agreed to hear an appeal from several airlines looking to quash rules that boost compensation to passengers for delayed flights or damaged luggage.

  Canada

  Aug 17, 2023
• Canada’s transport regulator lays out proposed changes to passenger rights charter

  The reforms come after the Liberal government passed legislation last month to toughen penalties on airlines, shore up the complaint process and target flight disruption loopholes.

  Canada

  Jul 11, 2023
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• As WestJet strike loomed, transport minister’s staff sought passenger rights review

  Staff in Omar Alghabra’s office were unclear if a strike by WestJet pilots in May would fall under a category within the legislation they helped write.

  Canada

  Jun 30, 2023
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• WestJet strike: Why you may want to think twice before changing a flight

  Air Passenger Rights president Gabor Lukacs urges people to not 'be a pushover' and know their rights before accepting offers WestJet is providing as a pilots strike looms.

  Canada

  May 16, 2023