Air Passenger Rights
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WestJet disputes ‘deceptive’ reimbursement policy claims in B.C. courtAdvocacy group Air Passenger Rights is seeking an injunction that would block WestJet from using the alleged policy, ahead of a future trial on the matter.ConsumerNov 6
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Passenger rights group takes WestJet to court claiming ‘deceptive’ reimbursement policyA passenger rights group is fighting WestJet in court, arguing the company deceptively sets caps on what stranded customers can claim for reimbursements.ConsumerNov 5
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Air passenger advocate ‘alarmed’ after BC Civil Resolution Tribunal puts passenger disputes on holdThe tribunal said to Consumer Matters for Air Passenger Protection Regulation related disputes not yet assigned to a tribunal member for adjudication those disputes are on hold.ConsumerOct 17
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WestJet lawsuit alleges airline ‘misleading’ passengers on compensationA lawsuit has been launched against WestJet by Air Passenger Rights over passenger compensation, with the suit centred around reimbursement guidelines on the airline's website.CanadaAug 7
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Air Canada ordered to pay family of 5 separated on ‘traumatizing’ flightCanada largest airline has been ordered to pay a family of five who were separated on what’s being described as a 'traumatizing' flight last year.CanadaJul 18
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6-hour WestJet flight home turns into 3-day nightmare for B.C. familyStephanie Sherlock and two family members in wheelchairs were headed home to B.C. on WestJet from Thunder Bay when a cancelled flight led to two layovers and days of waiting.CanadaJul 10
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Air passenger asked to keep complaint outcome quiet, rights group claimsThe Air Passenger Rights group says the Canadian Transportation Agency is pressuring passengers to stay silent about its rulings on their complaints.ConsumerJul 10
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WestJet passengers affected by strike seek to recoup lossesPassengers who had been scheduled to fly are now trying to recoup some of the out-of-pocket costs incurred because of the last-minute travel delays.CanadaJul 8
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U.S. airlines will be required to give automatic refunds for disrupted flightsThe U.S. Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays.U.S. NewsApr 24
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Flier frustrated after WestJet flight cancellation results in costly rebookingOne Alberta woman's costly cancellation last month is renewing calls for Canadian airlines to follow the rules.ConsumerFeb 20
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