Air Passenger Protection Regulations

• ‘Maddening’: B.C. couple takes aim at WestJet over cancelled flight

  Only after waiting for hours and getting on the phone with a WestJet representative were they offered another flight by email, two days later.

  Consumer

  Feb 12
  
• Less than 52% of Air Canada’s flights arrived on time in July: Report

  Alaska Airlines took first place with 82 per cent of its 36,960 flights arriving on schedule. Air Canada said it understands delays and disruptions are "disappointing."

  Consumer

  Aug 10, 2023
  
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• As WestJet strike loomed, transport minister’s staff sought passenger rights review

  Staff in Omar Alghabra’s office were unclear if a strike by WestJet pilots in May would fall under a category within the legislation they helped write.

  Canada

  Jun 30, 2023
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• Air Canada says it gave ‘erroneous’ response on delays compensation

  The airline, which had faced questions over messages reportedly sent to passengers saying they would not be entitled to compensation, says its earlier response was 'erroneous.'

  Canada

  Jun 9, 2023
• Chaos continues at Western Canadian airports. What can stranded passengers do?

  Flight delays and cancellations continued Tuesday across Western Canada. Here's what you need to know about rebooking and compensation if you're a stranded passenger.

  Consumer

  Dec 20, 2022
• Frustrated fliers file thousands of travel-related complaints in past few months

  An air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.

  Consumer

  Nov 15, 2022
• New air passenger protection rules kick in. Here’s what is changing

  Airlines will be required to fully refund for cancellations and delays if passengers are not placed on a new flight within 48 hours, including for reasons outside of its control.

  Canada

  Sep 8, 2022
• Air Canada flight cancellations: How to get refunds, other compensation

  Air Canada's move to cancel nearly 10,000 flights this summer has many passengers frustrated and confused. Here's what you're owed if you were stranded at the gate.

  Consumer

  Jul 4, 2022
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• Air Canada, Sunwing make up 80% of complaints in flight delay compensation inquiry

  A federal inquiry is investigating 570 of more than 3,000 complaints filed against airlines, alleging they failed to accurately explain reasons for flight delays.

  Consumer

  Feb 27, 2020
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• Vernon, B.C. passenger alleges Air Canada changed story on cancelled flight to avoid payout

  The B.C. man said when he tried to claim the $1,000 in compensation under the new regulations Air Canada shut him down.

  Consumer

  Feb 13, 2020