Air Passenger Protection Regulations
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‘Maddening’: B.C. couple takes aim at WestJet over cancelled flightOnly after waiting for hours and getting on the phone with a WestJet representative were they offered another flight by email, two days later.ConsumerFeb 12
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Less than 52% of Air Canada’s flights arrived on time in July: ReportAlaska Airlines took first place with 82 per cent of its 36,960 flights arriving on schedule. Air Canada said it understands delays and disruptions are "disappointing."ConsumerAug 10, 2023
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As WestJet strike loomed, transport minister’s staff sought passenger rights reviewStaff in Omar Alghabra’s office were unclear if a strike by WestJet pilots in May would fall under a category within the legislation they helped write.CanadaJun 30, 2023
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Air Canada says it gave ‘erroneous’ response on delays compensationThe airline, which had faced questions over messages reportedly sent to passengers saying they would not be entitled to compensation, says its earlier response was 'erroneous.'CanadaJun 9, 2023
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Chaos continues at Western Canadian airports. What can stranded passengers do?Flight delays and cancellations continued Tuesday across Western Canada. Here's what you need to know about rebooking and compensation if you're a stranded passenger.ConsumerDec 20, 2022
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Frustrated fliers file thousands of travel-related complaints in past few monthsAn air passenger rights advocate advises bypassing the Canadian Transportation Agency when filing a travel related complaint against Canada's airlines.ConsumerNov 15, 2022
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New air passenger protection rules kick in. Here’s what is changingAirlines will be required to fully refund for cancellations and delays if passengers are not placed on a new flight within 48 hours, including for reasons outside of its control.CanadaSep 8, 2022
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Air Canada flight cancellations: How to get refunds, other compensationAir Canada's move to cancel nearly 10,000 flights this summer has many passengers frustrated and confused. Here's what you're owed if you were stranded at the gate.ConsumerJul 4, 2022
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Air Canada, Sunwing make up 80% of complaints in flight delay compensation inquiryA federal inquiry is investigating 570 of more than 3,000 complaints filed against airlines, alleging they failed to accurately explain reasons for flight delays.ConsumerFeb 27, 2020
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Vernon, B.C. passenger alleges Air Canada changed story on cancelled flight to avoid payoutThe B.C. man said when he tried to claim the $1,000 in compensation under the new regulations Air Canada shut him down.ConsumerFeb 13, 2020
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