Alberta’s chief medical officer of health said the booking system used to schedule COVID-19 vaccine appointments will evolve and adjust as immunizations continue.
The comments come after several healthcare workers tell Global News that they were told they would receive a call to reschedule their second doses and never did.
Dr. Deena Hinshaw said Wednesday that she cannot comment on specific operational details as to how AHS is managing the booking of appointments, but she said that disruptions to vaccine supply may have played a role.
Hinshaw said not all appointments can be rebooked until supply is verified, which she said could explain why some healthcare workers did not receive a call back.
The system that is currently being used for healthcare workers will eventually be rolled out to the general public, according to AHS.
“We can expect that the system will have to adjust and ideally as we go forward, we won’t see these kinds of significant interruptions in our supply. But we will have to ask Albertans to make adjustments along with us,” Hinshaw said.
“The things we’re learning from this particular experience of course we will be applying into the processes used going forward so we can minimize the disruption to Albertans as we move into the next phases of our vaccination program.”
In a statement to Global News, AHS said it is staggering calls over a period of days.
“Healthcare workers who have not yet received a call to re-book will get a call in the next few days. They will then be able to re-book their second dose,” said spokesperson Kerry Williamson.
“We know this is frustrating, but due to the uncertainty around the vaccine supply from the federal government, we just aren’t able to meet demand right now.”