UBC students left scrambling for tuition after $8,300 administrative error

Click to play video: 'UBC graduate students suddenly owe thousands in tuition after administrative error'
UBC graduate students suddenly owe thousands in tuition after administrative error
Weeks into the new year, more than two dozen UBC graduate students are scrambling to pay thousands of dollars in tuition by next month - after the school admits it made an administrative error. Grace Ke reports – Jan 18, 2021

Students enrolled in a master’s program at the University of British Columbia are scrambling to come up with thousands of dollars after an administrative error resulted in incorrect tuition fee assessments.

Graduate students in the Public Policy and Global Affairs program were given payment schedules for five semesters, each one totaling $9,500. But this past summer, they said they were told the final payment for their final term came to only $1,200.

“I know a few different students called enrolment services to verify that amount, and it sounded like, yes, that was the correct amount,” said student Nicolas Jensen.

Said fellow student Joshua Diemert: “UBC actually owed me around $1,300 because of the scholarships that I had, less the tuition that I owed.”

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Then, just days before their final term began, the students were informed of the error. Their last payment was actually $9,500, due a week later on Jan. 14.

“To be told you owe $8,000 and, at the time of the initial email, (that) you have to pay that money in a week? Yeah, it was a pretty big shock,” Diemert said.

Added Jensen: “All of us were left scrambling what to do, contacting the program director, contacting the program manager and trying to get in touch with enrolment services to find out what could be done.”

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At first, they said the university said they could have another month to pay the fee, then later, pushed the deadline to April.

“If we knew this in September or after our last payment, we could have applied for a bursary or a scholarship, or budgeted differently,” Jensen said.

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In a statement to Global News, a spokesperson for Enrolment Services said officials had “caught the mistake, corrected it, and on Jan. 7 notified the 28 students who had been incorrectly assessed.”

“We’re just frustrated about the miscalculation and the lack of notice. If we were notified months prior, it would have changed a lot of circumstances for a lot of people,” Jensen said.

Diemert said he will be getting the money from his parents, while Jensen set up a GoFundMe page and may drop his extra classes in hopes of getting a second job to pay off the tuition.

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