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B.C. Recovery Benefit application garners complaints as many asked for additional information

Click to play video 'BC Recovery Benefit applicants frustrated by requests for additional information' BC Recovery Benefit applicants frustrated by requests for additional information
After the BC Recovery Benefit website crashed Friday, the program is further frustrating some applicants who say they're being asked for more information including recent bills or bank statements which could delay their cash deposits. Grace Ke reports – Dec 21, 2020

The B.C. Recovery Benefit program to help people amid the COVID-19 pandemic is hitting another snag.

Some applicants have told Global News they’re being asked to provide additional documents beyond the initial information required, which could slow down the process.

Many people who applied for the up to $1,000 benefit, for which applications opened on Friday, have said they received an email from the government saying more information was required in the form of bills or bank statements.

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Read more: Details released on how to apply for B.C.’s COVID-19 recovery benefit

Those applicants said they’re also being told it may take up to 30 days to process the information, which means they won’t receive the money before Christmas.

Initially, the province said it was committing to having hundreds of thousands of direct deposits done soon after Dec. 18, meaning those who applied as soon as it opened would hope to receive their benefit by Christmas.

Click to play video 'Thousands applying for B.C. Recovery Benefit crash government website' Thousands applying for B.C. Recovery Benefit crash government website
Thousands applying for B.C. Recovery Benefit crash government website – Dec 18, 2020

Read more: Province urges patience amid reports of B.C.’s COVID-19 recovery benefit online application crashing

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Applications are available online here.

In response to reports of the site crashing on Friday morning, the province cited a government-wide server issue that was not related to the applications page.
The tax-free benefit provides up to $1,000 for eligible families earning $125,000 dollars or less per year.Meanwhile, a call centre is now open Mondays to Fridays from 7:30 a.m. to 5 p.m., excluding statutory holidays, at 1-833-882-0020. The government said it is anticipating a high volume of calls.
Click to play video 'Focus BC: Care home situation, B.C. Recovery Benefit program' Focus BC: Care home situation, B.C. Recovery Benefit program
Focus BC: Care home situation, B.C. Recovery Benefit program – Dec 18, 2020

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