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TELUS Mobility outages resolved for Alberta customers

Telus offices in Montreal, Que., May 29, 2018.
Telus offices in Montreal, Que., May 29, 2018. THE CANADIAN PRESS IMAGES/Mario Beauregard

A widespread outage impacted TELUS customers across Alberta Tuesday morning.

The company took to Twitter Tuesday morning to notify customers of the widespread problem impacting customers’ ability to use their mobile phones — and, in some cases, landlines — for calls, texting and data.

The outage occurred at 9:47 a.m., and TELUS confirmed the problem was resolved one hour later.

“Earlier today, we experienced a service outage in parts of Western Canada affecting wireless services and some wireline customers,” said Doug Self, a spokesperson with TELUS.

“Our team immediately identified the outage and restored services within an hour. We know how critical connectivity is for our customers, especially during this public health crisis, and we sincerely apologize for the service interruption.”

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The outage affected residents in several areas across the province, including Red Deer and Calgary.

TELUS said a hardware problem was the cause of the outage.

An Alberta Emergency Alert was issued for several areas Tuesday morning, stating the hardware problem could result in TELUS Mobility customers being unable to reach emergency services from their mobile phones.

The alert said the outage did not affect landline telephone service.

The Alberta Emergency Alert was dropped for all areas by 10:35 a.m.

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Self said all wireless services for TELUS customers in Alberta have been restored.