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Customers frustrated with utility as mass power outages in California continue

WATCH: California battles several major wildfires

With no electricity for the fourth straight day Tuesday, chef and caterer Jane Sykes realized she would have to throw out USD$1,000 worth of food, including trays of brownies, cupcakes and puff pastry.

And she had little hope of getting a good night’s sleep — there was no way to run the machine she relies on to counter her apnea.

“I don’t think PG&E really thought this through,” she lamented.

Frustration and anger mounted across Northern California on Tuesday as the state’s biggest utility, Pacific Gas & Electric, began another round of widespread blackouts aimed at preventing its electrical equipment from sparking wildfires in high winds.

READ MORE: Smoke from California’s fast-moving wildfires is visible from space

Millions of people have been without power for days as fire crews raced to contain two major wind-whipped blazes that have destroyed dozens of homes at both ends of the state: in Sonoma County wine country and in the hills of Los Angeles.

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Across Northern California, people worried about charging cellphones and electric vehicles, finding gasoline and cash, staying warm and keeping their food from spoiling. They donned headlamps at home and parked their cars outside inoperable automatic garage doors.

Jumbo tankers make drops to quell 75,000-acre Kincade Fire
Jumbo tankers make drops to quell 75,000-acre Kincade Fire

Some ended up at centres set up by PG&E where people could go to power their electronics and get free water, snacks, flashlights and solar lanterns.

“There’s a hidden cost,” Sykes said. “Absolutely public safety above all else, but there’s a big financial loss for my profession, having to throw away a lot of hard work.”

PG&E said Tuesday’s blackouts — the third round in a week — would affect about 1.5 million people in 29 counties, including 1 million still without power from a shut-off over the weekend. By 5 p.m. about 435,000 customers — or nearly 1.1 million people — were without electricity as restorations were made from Sunday’s shut-off and new outages continued from Tuesday’s wind event, the utility said.

The outages have made people like Linda Waldron, a mother of two who lives north of San Francisco in San Rafael, realize the things we take for granted.

READ MORE: Lebron James, Arnold Schwarzenegger among thousands fleeing California wildfire

She discovered she was low on gas and began to panic as she drove around looking for an open gas station. She wound up driving to San Francisco, about 32 kilometres away, before she found one. She also stocked up on cash after realizing she had only US$1 in her wallet.

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“What if we needed to evacuate and I had no gas in the car?” she said as her 5-year-old daughter and 3-year-old son cavorted at a playground. “I didn’t even think about gas and cash because I’m too busy with these guys.”

How California needs to adapt to a new reality of wildfires
How California needs to adapt to a new reality of wildfires

In Placer County, Angel Smith relied on baby wipes and blankets to keep her 13-month-old son Liam warm and clean. The family has been without power since Saturday night and cannot draw well water without electricity.

She ran a cord from her neighbors’ generator to keep her phone and tablet charged so the two could watch movies. Temperatures were expected to drop below freezing overnight in parts of Northern California.

“The hardest part about this for me has been making sure I keep my son warm as it gets cold here,” Smith said.

READ MORE: Millions in California to lose power as fire danger remains high

In Mendocino County, Suzanne Lemley Schein and her husband, Glenn, lost power on Saturday and have been spending the time since playing backgammon by candlelight and going to bed early.

They haven’t been able to rent out a studio on their property, or even offer it to wildfire evacuees, because it has no power or water.

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She said she doesn’t like “the power that PG&E has over all of us,” she said. “This has crippled us in a lot of ways.”

People in well-to-do Marin County, population 260,000, north of San Francisco, have also been without power since Saturday.

Firefighters battling Getty Fire on westside of Los Angeles
Firefighters battling Getty Fire on westside of Los Angeles

She lives in San Rafael but works in San Francisco, so she has “civilization during the day,” but she said it is eerie to drive along darkened highways. She hasn’t opened her freezer since the outage and is not looking forward to it.

“I’m pretty sure it’s not going to be salvageable,” she said.

PG&E, which is in bankruptcy after its equipment was blamed for a string of disastrous fires over the past three years, including a blaze that all but destroyed the town of Paradise and killed 85 people, has said its foremost concern is public safety.

READ MORE: California wildfires stretch to L.A. as crews battle destruction in wine country

But Gov. Gavin Newsom and top utility regulators have accused the company of mismanaging its power system and failing for decades to make the investments needed to make it more durable. He and others have also complained that the utility has botched the outages by not keeping the public adequately informed.

PG&E Corp. President Bill Johnson says he talked to Newsom Tuesday and told him he agreed with his suggestion that the company give credits to customers who’ve been hit by pre-emptive power shut-offs. Newsom had suggested US$100 per household, or US$250 per business. Johnson did not confirm a figure, saying only, “We agree with his suggestion. As to how that gets done, the mechanics, we’ll settle that when we get through this.”

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PG&E said Monday its power lines may have started two smaller wildfires over the weekend in a part of the San Francisco Bay Area, where the utility had kept the lights on because it was not designated a high fire risk.

California governor provides update on conditions of wildfires
California governor provides update on conditions of wildfires

Lafayette resident Vicki McCaslin, 60, was evacuated during one of those fires and wasn’t happy to have the power back on Tuesday morning.

“I’m scared to death,” she said at a Starbucks in Lafayette, where people have gathered to charge phones over the past few days. “I don’t want it on if there’s strong winds tonight.”

The California Public Utilities Commission plans to open an investigation that could result in fines against PG&E.

The commission said it also plans to review the rules governing blackouts, will look to prevent utilities from charging customers when the power is off and will convene experts to find grid improvements that might lessen shut-offs next fire season.

The state can’t continue experiencing such widespread blackouts, “nor should Californians be subject to the poor execution that PG&E in particular has exhibited,” PUC President Marybel Batjer said in a statement.