Dozens of experts from three computer companies were still trying Monday afternoon to get the servers of Bonjour-Santé back up and running more than 24 hours after a mysterious incident paralyzed much of the service’s activities.
Bonjour-Santé is an online tool that helps health care patients in Quebec get an appointment with a doctor to avoid long wait times.
Louis Aucoin, a spokesperson for Bonjour-Santé, said one team has been dedicated to identifying the cause of the blockage while others were trying to restore access to servers.
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As of Monday afternoon, clinics were able to respond to about 50 per cent of the demand that Bonjour-Santé usually receives in normal days, he added. The problem does not affect people whose appointments were already made.
Aucoin also commented that Bonjour-Santé does not store any information likely to interest potential hackers.
Anyone with concerns about their health can call 811 to speak to a nurse.
— With files from Global News’ Kalina Laframboise