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Telus says email is restored for 90% of customers now

People are silhouetted at the telecom company's annual general meeting in Vancouver on May 8, 2014. Telus is the latest Canadian wireless provider to offer unlimited amounts of data for a fixed monthly price, another indication that the industry is changing how it does business. .
People are silhouetted at the telecom company's annual general meeting in Vancouver on May 8, 2014. Telus is the latest Canadian wireless provider to offer unlimited amounts of data for a fixed monthly price, another indication that the industry is changing how it does business. . THE CANADIAN PRESS/Darryl Dyck

UPDATE: 8 a.m. PT — Telus says 90 per cent customers can now access their email accounts.

ORIGINAL STORY

Some Telus customers found themselves unable to use their Telus.net accounts amid an outage that happened on Thursday.

The outage had been taking place since the morning — the company tweeted about it just after 5 p.m. PT.

Telus later tweeted that service could return by the following morning.

In an updated statement, Telus said the outage was due to a hardware issue at one of its facilities.

Again, the company said customers can expect a “full restoration by the morning.”

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Customers were “unable to access, send, or receive email” through those accounts, said a company statement sent to Global News.

“Our technicians are working extremely hard to resolve the issue as quickly as possible,” the company said.

READ MORE: Canadian telco networks working to fix widespread outages of voice services

“We recognize how important email is for our customers, and we understand this is inconveniencing those who are affected.”

Neither the company statement, nor its social media channels, gave any sign of how long it would be before service was restored or how many people are affected.

The outage has been particularly rough news for International Movie Services, an Aldergrove, B.C.-based company that provides props and costumes for the film industry.

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Ian Davidson-Newby said the company’s international business relies on email — specifically, a Telus.net address.

“Our company lives and dies by email communications,” he said.

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“We have customers worldwide who are probably wondering why we haven’t answered their urgent emails because everything in our industry is crisis driven.”

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