LOS ANGELES — Southwest Airlines apologized Tuesday to the Cal women’s basketball coach Lindsay Gottlieb after she claimed an airline employee stopped her from boarding because the worker didn’t believe her 1-year-old biracial son was hers.
A desk agent questioned Gottlieb ahead of a flight from Denver to Oakland Sunday, saying she “had to ‘prove’ that he was my son, despite having his passport,” Gottlieb said in a series of tweets.
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“She said because we have different last name. My guess is because he has a different skin color,” Gottlieb tweeted Monday. The head coach from the University of California, Berkeley was traveling with her fiance, Patrick Martin, the boy’s father, who is black.
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Airlines aren’t required to match the last name of a child and guardian for domestic flights.
“We have reached out to Ms. Gottlieb directly to address her concerns and will utilize the situation as a coaching opportunity for our Employee,” Southwest said in a statement. “We apologize if our interaction made this family uncomfortable — that is never our intention.”
Gottlieb said Tuesday that the encounter was hurtful, but she appreciates Southwest’s apology.
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“I felt that in this situation it was my responsibility to say ‘Hey, this isn’t ok,’” Gottlieb said in a statement to The Associated Press. “I hope the coverage this has received can serve as a learning opportunity and that all families — regardless of how ‘traditional’ they may or may not look — are treated with dignity and respect.”
Gottlieb, Martin and their child were eventually allowed to board.
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