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Toronto Uber customer charged $18K for 21-minute ride

Uber says a refund has been issued after a man was charged over $18k for a ride in Toronto.
Uber says a refund has been issued after a man was charged over $18k for a ride in Toronto. studioEAST/Getty Images

TORONTO – Uber is apologizing to a customer who was charged more than $18,000 for a short ride in downtown Toronto.

Photos posted on social media over the weekend showed that an Uber rider was billed $18,518.50 for a 21-minute Uber ride.

An Uber spokesperson confirmed the incident, and says the rider had been fully refunded.

Uber staff say the massive over-charge was a result of driver error, not a technical glitch.

READ MORE: Lyft to launch in Greater Toronto-Hamilton Area on Tuesday

Uber says the ride in question took place in a traditional taxi cab signed up to the ridehailing service — an option available to customers in Toronto — and that the driver made a mistake when entering the details of the fare into his cab’s meter.

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The spokesperson says the company continues to look into what happened.