Samsung Galaxy Note 7 recall: What Canadian consumers need to know
Canadians who bought Samsung’s Galaxy Note 7 smartphone will be eligible for a product exchange due to a global recall prompted by reports that some of their batteries have exploded or caught fire.
Samsung Electronics Canada said there have been no confirmed incidents in Canada.
Globally, there have been 35 confirmed instances of Note 7s catching fire or exploding, but no reports of injuries related to the problem.
The company said last week has not found a way to tell exactly which phones may endanger users out of the 2.5 million Note 7s already sold around the world. It estimated that about 24 out of 1 million units may have a faulty battery.
Note 7 owners in Canada can exchange a recalled device for a new one of the same model.
The company says another option is to exchange a recalled device for a Galaxy S7 or Galaxy S7 Edge through the carrier or retailer that sold the device.
WATCH: User shows charred, melted remains of Galaxy Note 7 after battery catches fire
This isn’t the first time Samsung has had problems with exploding smartphone batteries.
In February 2013, South Korean fire officials said a man suffered second-degree burns after the lithium-ion battery from a 2011 Galaxy Note phone caught fire in his pants pocket. Later that summer Chinese news outlets alleged that a Samsung Galaxy S4 was responsible for a house fire after a man’s phone burst into flames while he was using it.
In December 2013, Vancouver-area resident Richard Wygand told Global News he woke up in the middle of the night to find his Samsung Galaxy S4 – which was plugged into its charger – smoking and producing sparks.
How to exchange your Galaxy Note 7 in Canada
You can also call this toll-free phone number: 1-800-517-3507.
– With files from Global News’ Nicole Bogart and the Associated Press
© 2016 The Canadian Press