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TransLink to have staff at all fare gates to assist customers with disabilities

SkyTrain gates. Tony Clark | Global News

There is an update to the controversy brewing around TransLink’s new fare gates.

Earlier this month, TransLink reversed its decision to close all fare gates until they solve issues around accessibility for people with disabilities.

Today, TransLink announced they will still be closing all fare gates April 4, but now they will have staff at fare gates at all SkyTrain and SeaBus stations to assist customers with disabilities.

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When staff cannot be at stations, TransLink says one accessible fare gate will remain open for those customers.

The transportation authority initially announced that they planned to close all fare gates at SkyTrain and SeaBus stations, including ones that were left open for people with disabilities who are unable to tap in and tap out with their Compass Cards.

At the time, TransLink said people who need assistance will have to call an attendant ahead of time to help them open the gates.

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The move sparked criticism from TransLink Minister Peter Fassbender, who said more work needs to be done to solve the issue.

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