SaskTel most reliable western mobile carrier: JD Power
REGINA – Saskatchewan’s government-owned mobile carrier is among the most dependable in the country, according to a new study by market researcher J.D. Power.
In the 2015 Canadian Wireless Network Quality Study, SaskTel had the fewest network problems per 100 connections (PP100) compared to other major western Canadian carriers.
Survey respondents reported eight PP100 with SaskTel compared to nine for Telus and 10 for Bell, MTS and Rogers.
“SaskTel ranks highest in overall network quality and performs particularly well in call quality, messaging quality and data quality,” J.D. Power said in the report.
The Crown corporation also got top marks from J.D. Power in May for its customer service.
Western carriers Koodo, Fido, Virgin and WIND were not ranked because they either don’t operate their own network or have too small of a market share in the region.
The most reliable wireless carrier in the survey was Quebec’s Videotron with just six PP100.
Network performance was based on “10 problem areas that impact customer experience” including dropped calls, audio issues, test message failures and web connection errors.
The study had more than 13,000 respondents in fall 2014 and spring 2015.
© 2015 Shaw Media