Toronto police launch text 9-1-1 service for hearing impaired

WATCH: Jackie Preston, the Division Chief of Communications at Toronto Fire Services, explains how citizens can access and use the new text 9-1-1 service.

TORONTO – Toronto police, along with emergency services partners, have announced the “T9-1-1” texting service is now available in the City of Toronto.

T9-1-1 is a service that allows members of the public with hearing and speech impairments to call 9-1-1 during an emergency and interact with a 9-1-1 call-taker by text message.

Police say members of the deaf, hard of hearing and speech impaired (DHHSI) community must register with their wireless service provider to be eligible to use this service.

A special application allows the 9-1-1 call-taker to recognize the call as coming from a registered cell phone associated with a DHHSI member.

Police also want to remind people that they can only access 9-1-1 services from their registered cell phone and only in parts of Canada where the service has been deployed.

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VIDEO: Kristine Kijewski, Director of Operational Support Service at the Toronto Police Service updated the media and the public Monday on the introduction of the Text 9-1-1 Service, now available in Toronto for the Deaf, Deafened, Hard of Hearing and Speech Impaired (DHHSI) community.

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