The City of Kelowna is warning people attending shows at the community theatre to be cautious when purchasing tickets and to avoid third-party resellers.
“All tickets for shows taking place on the Kelowna Community Theatre main stage should be purchased directly from the theatre’s box office either online, in-person at 1375 Water Street or over the phone,” the city said in a press release.
“Tickets purchased through any other vendor may not be valid.”
Indicators that your tickets are not authorized by Kelowna Community Theatre include prices being posted in U.S. dollars; prices posted are higher or lower than those found on theatre.kelowna.ca; rows are listed without seat numbers on the website’s seat map; the ticket you receive does not show your name, the price on the ticket, or shows a price other than what you paid and you do not receive a confirmation email.
The city also said patrons should be mindful of search results on Google or other search engines that marked as “Sponsored” or as an “Ad”.
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“Unless the results link to the theatre’s official website, these are paid listings which are more likely to be third-party sellers,” the city said.
“Patrons who are unsure whether they are purchasing the correct ticket can always call the Box Office at 250-469-8940 to confirm. Customers will never be directed to third-party website for purchase.”
Learn more about the theatre or find an upcoming show and see it live at theatre.kelowna.ca.
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