Toyota dealer insisted on buying options or no deal: customer

First Joo-Young Kim had his 2021 Toyota Highlander stolen from his driveway north of Toronto. Then, the owner of a family dry-cleaning shop had car trouble of a different kind. When he went to replace the vehicle with a new one, he says a Toyota dealership raised the price at the last minute and insisted he buy options he didn’t want. Seán O’Shea reports.

• Consumer SOS: Forced to buy extras or no sale, Toyota customer says