Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic
Videos
-
Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic
02:15 | May 13, 2024
-
Federal Government Steps in, Prevents WestJet Strike
06:18 | June 28, 2024
-
What the Lynx Air shutdown means for travel competition in Canada
01:50 | February 23, 2024
-
Couple wins court case against Air Canada for flight disruptions
02:02 | January 27, 2024
-
Alaska Airlines announces deal to acquire Hawaiian Airlines for $1.9 billion
02:25 | December 4, 2023
-
Canadian airlines take a ‘multi-layer’ approach to COVID safety
01:58 | August 21, 2020
-
Text messages reveal 737 Max problems discovered long before deadly crashes
02:00 | October 19, 2019
-
Boeing CEO goes on the defensive over company’s MAX series jets
02:02 | April 30, 2019
-
Global News explains: How airlines set ticket prices
04:06 | December 16, 2018
-
Woman brings emotional support squirrel on plane
01:34 | October 11, 2018
-
Does failure of Primera Air signal downturn for Europe’s budget air carriers?
00:47 | October 2, 2018
-
WestJet, Air Line Pilots Association reach agreement to avoid potential work stoppage
06:06 | May 25, 2018
-
WestJet strike averted as airline, pilots agree to settlement process
06:45 | May 25, 2018
-
Was the Southwest Airline incident preventable?
04:36 | April 18, 2018
-
Air Transat fined over flight fiasco
01:50 | November 30, 2017
-
Swoop is WestJet’s solution to ultra low fares
02:03 | September 27, 2017
-
What rights do passengers have on flights?
03:30 | April 12, 2017
-
Should Canada’s pilots be subjected to random drug and alcohol testing?
01:45 | January 6, 2017
-
Why one Canadian airline bumped a pregnant woman from a flight
04:25 | November 18, 2016
-
Flight MH370 was deliberately landed in the ocean: aviation expert
01:48 | August 1, 2016
-
Questions about new airline Newleaf’s plan for take-off
02:52 | July 13, 2016
-
NewLeaf gets permission to take off, but low-cost flights come with a catch
02:28 | June 23, 2016
-
EgyptAir Flight MS804: Pilot who captained ‘Miracle on the Hudson’ explains search for plane
01:59 | May 19, 2016
-
Egyptair Flight MS804: Terror attack likely downed jet, officials say
01:11 | May 19, 2016
-
Missing EgyptAir flight latest safety incident on airline’s security track record
01:22 | May 19, 2016
-
Passenger who changed EgyptAir tickets prior to flight speaks out about feeling ‘lucky’
00:39 | May 19, 2016
-
Former pilot says night time flight may have factored into EgyptAir crash
01:09 | May 19, 2016
-
Terror attack likely downed EgyptAir flight aviation official says
00:29 | May 19, 2016
-
‘It breaks my heart’: Friends of EgyptAir passengers react to crash
00:52 | May 19, 2016
-
Egyptian official refuses to speculate on disappearance of Flight 804
00:21 | May 19, 2016
-
EgyptAir plane made flight to Tunisia before going missing
00:55 | May 19, 2016
-
Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic
02:15 | May 13, 2024
-
Federal Government Steps in, Prevents WestJet Strike
06:18 | June 28, 2024
-
What the Lynx Air shutdown means for travel competition in Canada
01:50 | February 23, 2024
-
Couple wins court case against Air Canada for flight disruptions
02:02 | January 27, 2024
-
Alaska Airlines announces deal to acquire Hawaiian Airlines for $1.9 billion
02:25 | December 4, 2023
-
Canadian airlines take a ‘multi-layer’ approach to COVID safety
01:58 | August 21, 2020
-
Text messages reveal 737 Max problems discovered long before deadly crashes
02:00 | October 19, 2019
-
Boeing CEO goes on the defensive over company’s MAX series jets
02:02 | April 30, 2019
-
Global News explains: How airlines set ticket prices
04:06 | December 16, 2018
-
Woman brings emotional support squirrel on plane
01:34 | October 11, 2018
-
Does failure of Primera Air signal downturn for Europe’s budget air carriers?
00:47 | October 2, 2018
-
WestJet, Air Line Pilots Association reach agreement to avoid potential work stoppage
06:06 | May 25, 2018
-
WestJet strike averted as airline, pilots agree to settlement process
06:45 | May 25, 2018
-
Was the Southwest Airline incident preventable?
04:36 | April 18, 2018
-
Air Transat fined over flight fiasco
01:50 | November 30, 2017
-
Swoop is WestJet’s solution to ultra low fares
02:03 | September 27, 2017
-
What rights do passengers have on flights?
03:30 | April 12, 2017
-
Should Canada’s pilots be subjected to random drug and alcohol testing?
01:45 | January 6, 2017
-
Why one Canadian airline bumped a pregnant woman from a flight
04:25 | November 18, 2016
-
Flight MH370 was deliberately landed in the ocean: aviation expert
01:48 | August 1, 2016
-
Questions about new airline Newleaf’s plan for take-off
02:52 | July 13, 2016
-
NewLeaf gets permission to take off, but low-cost flights come with a catch
02:28 | June 23, 2016
-
EgyptAir Flight MS804: Pilot who captained ‘Miracle on the Hudson’ explains search for plane
01:59 | May 19, 2016
-
Egyptair Flight MS804: Terror attack likely downed jet, officials say
01:11 | May 19, 2016
-
Missing EgyptAir flight latest safety incident on airline’s security track record
01:22 | May 19, 2016
-
Passenger who changed EgyptAir tickets prior to flight speaks out about feeling ‘lucky’
00:39 | May 19, 2016
-
Former pilot says night time flight may have factored into EgyptAir crash
01:09 | May 19, 2016
-
Terror attack likely downed EgyptAir flight aviation official says
00:29 | May 19, 2016
-
‘It breaks my heart’: Friends of EgyptAir passengers react to crash
00:52 | May 19, 2016
-
Egyptian official refuses to speculate on disappearance of Flight 804
00:21 | May 19, 2016
-
EgyptAir plane made flight to Tunisia before going missing
00:55 | May 19, 2016
Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic
Description
May 13, 2024
Four years on, the controversy over whether airlines owed refunds to passengers after cancelling hundreds of thousands of flights during the pandemic continues to simmer. Anne Gaviola has more on why this is aggravated by a slow and opaque complaints process in Business Matters for Monday, May 13.
-
Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic02:15 | May 13, 2024
-
Federal Government Steps in, Prevents WestJet Strike06:18 | June 28, 2024
-
What the Lynx Air shutdown means for travel competition in Canada01:50 | February 23, 2024
-
Couple wins court case against Air Canada for flight disruptions02:02 | January 27, 2024
-
Alaska Airlines announces deal to acquire Hawaiian Airlines for $1.9 billion02:25 | December 4, 2023
-
Canadian airlines take a ‘multi-layer’ approach to COVID safety01:58 | August 21, 2020
-
Text messages reveal 737 Max problems discovered long before deadly crashes02:00 | October 19, 2019
-
Boeing CEO goes on the defensive over company’s MAX series jets02:02 | April 30, 2019
-
Global News explains: How airlines set ticket prices04:06 | December 16, 2018
-
Woman brings emotional support squirrel on plane01:34 | October 11, 2018
-
Does failure of Primera Air signal downturn for Europe’s budget air carriers?00:47 | October 2, 2018
-
WestJet, Air Line Pilots Association reach agreement to avoid potential work stoppage06:06 | May 25, 2018
-
WestJet strike averted as airline, pilots agree to settlement process06:45 | May 25, 2018
-
Was the Southwest Airline incident preventable?04:36 | April 18, 2018
-
Air Transat fined over flight fiasco01:50 | November 30, 2017
-
Swoop is WestJet’s solution to ultra low fares02:03 | September 27, 2017
-
What rights do passengers have on flights?03:30 | April 12, 2017
-
Should Canada’s pilots be subjected to random drug and alcohol testing?01:45 | January 6, 2017
-
Why one Canadian airline bumped a pregnant woman from a flight04:25 | November 18, 2016
-
Flight MH370 was deliberately landed in the ocean: aviation expert01:48 | August 1, 2016
-
Questions about new airline Newleaf’s plan for take-off02:52 | July 13, 2016
-
NewLeaf gets permission to take off, but low-cost flights come with a catch02:28 | June 23, 2016
-
EgyptAir Flight MS804: Pilot who captained ‘Miracle on the Hudson’ explains search for plane01:59 | May 19, 2016
-
Egyptair Flight MS804: Terror attack likely downed jet, officials say01:11 | May 19, 2016
-
Missing EgyptAir flight latest safety incident on airline’s security track record01:22 | May 19, 2016
-
Passenger who changed EgyptAir tickets prior to flight speaks out about feeling ‘lucky’00:39 | May 19, 2016
-
Former pilot says night time flight may have factored into EgyptAir crash01:09 | May 19, 2016
-
Terror attack likely downed EgyptAir flight aviation official says00:29 | May 19, 2016
-
‘It breaks my heart’: Friends of EgyptAir passengers react to crash00:52 | May 19, 2016
-
Egyptian official refuses to speculate on disappearance of Flight 80400:21 | May 19, 2016
-
EgyptAir plane made flight to Tunisia before going missing00:55 | May 19, 2016
-
Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic02:15 | May 13, 2024
-
Federal Government Steps in, Prevents WestJet Strike06:18 | June 28, 2024
-
What the Lynx Air shutdown means for travel competition in Canada01:50 | February 23, 2024
-
Couple wins court case against Air Canada for flight disruptions02:02 | January 27, 2024
-
Alaska Airlines announces deal to acquire Hawaiian Airlines for $1.9 billion02:25 | December 4, 2023
-
Canadian airlines take a ‘multi-layer’ approach to COVID safety01:58 | August 21, 2020
-
Text messages reveal 737 Max problems discovered long before deadly crashes02:00 | October 19, 2019
-
Boeing CEO goes on the defensive over company’s MAX series jets02:02 | April 30, 2019
-
Global News explains: How airlines set ticket prices04:06 | December 16, 2018
-
Woman brings emotional support squirrel on plane01:34 | October 11, 2018
-
Does failure of Primera Air signal downturn for Europe’s budget air carriers?00:47 | October 2, 2018
-
WestJet, Air Line Pilots Association reach agreement to avoid potential work stoppage06:06 | May 25, 2018
-
WestJet strike averted as airline, pilots agree to settlement process06:45 | May 25, 2018
-
Was the Southwest Airline incident preventable?04:36 | April 18, 2018
-
Air Transat fined over flight fiasco01:50 | November 30, 2017
-
Swoop is WestJet’s solution to ultra low fares02:03 | September 27, 2017
-
What rights do passengers have on flights?03:30 | April 12, 2017
-
Should Canada’s pilots be subjected to random drug and alcohol testing?01:45 | January 6, 2017
-
Why one Canadian airline bumped a pregnant woman from a flight04:25 | November 18, 2016
-
Flight MH370 was deliberately landed in the ocean: aviation expert01:48 | August 1, 2016
-
Questions about new airline Newleaf’s plan for take-off02:52 | July 13, 2016
-
NewLeaf gets permission to take off, but low-cost flights come with a catch02:28 | June 23, 2016
-
EgyptAir Flight MS804: Pilot who captained ‘Miracle on the Hudson’ explains search for plane01:59 | May 19, 2016
-
Egyptair Flight MS804: Terror attack likely downed jet, officials say01:11 | May 19, 2016
-
Missing EgyptAir flight latest safety incident on airline’s security track record01:22 | May 19, 2016
-
Passenger who changed EgyptAir tickets prior to flight speaks out about feeling ‘lucky’00:39 | May 19, 2016
-
Former pilot says night time flight may have factored into EgyptAir crash01:09 | May 19, 2016
-
Terror attack likely downed EgyptAir flight aviation official says00:29 | May 19, 2016
-
‘It breaks my heart’: Friends of EgyptAir passengers react to crash00:52 | May 19, 2016
-
Egyptian official refuses to speculate on disappearance of Flight 80400:21 | May 19, 2016
-
EgyptAir plane made flight to Tunisia before going missing00:55 | May 19, 2016
Business Matters: Regulator says no refund for travellers who cancelled flight already scrapped by airline during pandemic
Description
May 13, 2024
Four years on, the controversy over whether airlines owed refunds to passengers after cancelling hundreds of thousands of flights during the pandemic continues to simmer. Anne Gaviola has more on why this is aggravated by a slow and opaque complaints process in Business Matters for Monday, May 13.
National News
-
Croatia shooting: Gunman kills 6 in nursing home, including his own mother2:486 hours ago
-
Spain tourism: Thousands protest in Mallorca over cost of living1:557 hours ago
-
Baby cereal brand recalled across Canada over Cronobacter concerns1:277 hours ago
-
Singh calls a Kamala Harris presidency ‘inspiring’ following Biden’s endorsement as candidate5:477 hours ago
-
Anti-whaling activist Paul Watson detained in Greenland at Japan’s request1:138 hours ago
-
‘Swimming in a pool of blood’: Gaza medic pleads for aid after Israeli strike kills at least 372:139 hours ago
-
Sudan crisis: Civilians suffering ‘horrendous levels of violence,’ MSF says2:0510 hours ago
-
‘That’s bull***t’: Congresswoman calls out Secret Service chief over leaked statement2:4810 hours ago
-
‘Layers of accountability turn into layers of plausible deniability’: Secret Service head grilled by Congress2:4110 hours ago
-
New portrait of Prince George unveiled on his 11th birthday0:508 hours ago
Advertisement
Top News
-
Croatia shooting: Gunman kills 6 in nursing home, including his own mother2:486 hours ago
-
Global fish stocks could drop by at least 30% by end of century, UN report warns2:041 day ago
-
Biden drops out of 2024 U.S. presidential race, endorses VP Kamala Harris instead1:441 day ago
-
Israel strikes Houthi targets in Yemen, following drone attack on Tel Aviv1:551 day ago
-
Bangladesh Supreme Court strikes down government job quotas after deadly student protests2:101 day ago
-
Europeans find creative ways to cope with scorching heat wave1:442 days ago
-
American journalist Evan Gershkovich sentenced to 16 years in Russian prison1:482 days ago
-
Israel’s Tel Aviv hit by drone strike, Houthis claim responsibility3:363 days ago
-
Bangladesh student protests: Deadly clashes continue amid internet outages2:073 days ago
-
CrowdStrike outage impacting hospitals, health care systems across Canada1:253 days ago
Sponsored Content
Trending
-
Harris speaks after Biden drops out of presidential race, says country is ‘grateful for his service’5:095 hours ago
-
Health Matters: Canadian Food Inspection Agency triggers recall for Baby Gourmet cereal2:1610 hours ago
-
Canadians question new U.S. dog border rules2:015 days ago
-
Concerns grow amid extortion threats against Surrey businesses2:062 days ago
-
Wildfires burning around B.C. has communities on edge19:307 hours ago
-
Guilbeault slams Poilievre, Conservatives over lack of climate change plan1:402 months ago
-
Calgarians allowed to water lawns after city moves to Stage 2 water restrictions2:064 days ago
-
Western Canada wildfires raise air quality health concerns across major cities in coming days1:481 day ago
-
How a Bank of Canada rate cut could affect your mortgage3:5213 hours ago
Canada
-
Kamala Harris’ former classmate in Canada says she was destined for greatness1:584 hours ago
-
‘Don’t mess around with people’s booze,’ Doug Ford says as LCBO strike ends4:199 hours ago
-
How a Bank of Canada rate cut could affect your mortgage3:5213 hours ago
-
‘Miracle’: NL town celebrates return of ‘Lucky 7’ fishing crew found on life raft1:041 day ago
-
B.C. wildfires: Shetland Creek fire continues to grow3:565 hours ago
-
LCBO deal ratified, stores set to reopen Tuesday after strike0:381 day ago
-
Auto insurance premiums rising: What can Canadian drivers do to trim the bill?2:131 day ago
-
Fatal Calgary explosion: Neighbours say they tried to rescue senior trapped in apartment1:585 hours ago
-
Mexico visa-free travel was ‘bilateral irritant’ for Canada-U.S. relations, internal documents show2:292 days ago
-
Fredericton’s residential constructions lags compared to previous years1:362 days ago
U.S. News
-
Americans react to Harris as Biden’s choice to go up against Trump in election5:0910 hours ago
-
Trump shooting was ‘most significant’ failure in decades, Secret Service chief admits1:2311 hours ago
-
Biden bows out: Kamala Harris now frontrunner in high-stakes election campaign3:148 hours ago
-
What happens next after Biden drops out of 2024 presidential race?4:265 hours ago
-
A look back at Biden’s political career throughout U.S. history2:141 day ago
-
What’s next for Democrats after Biden drops out of election?3:411 day ago
-
RNC 2024: Trump praises Secret Service response to shooting0:414 days ago
-
Eric Trump says ‘hot mess’ Democrats is reason ‘we’re going to win’0:544 days ago
-
Biden gets COVID for 3rd time, has ‘mild symptoms’0:204 days ago
-
J.D. Vance speech: ‘I officially accept your nomination to be vice president of the United States of America’2:014 days ago
Advertisement
World
-
Croatia shooting: Gunman kills 6 in nursing home, including his own mother2:486 hours ago
-
Spain tourism: Thousands protest in Mallorca over cost of living1:557 hours ago
-
Sudan crisis: Civilians suffering ‘horrendous levels of violence,’ MSF says2:0510 hours ago
-
Israeli forces kill Canadian man after attempted knife attack near Gaza border, authorities confirm1:0310 hours ago
-
Global fish stocks could drop by at least 30% by end of century, UN report warns2:041 day ago
-
World reacts to Biden stepping down from U.S. presidential re-election bid2:431 day ago
-
Europeans find creative ways to cope with scorching heat wave1:442 days ago
-
Software update gone wrong causes massive disruptions worldwide5:302 days ago
-
B.C. air traffic, health care hit by global IT outage2:393 days ago
-
Israel’s Tel Aviv hit by drone strike, Houthis claim responsibility3:363 days ago
Politics
-
Photo radar, red-light cameras to finally see the light in New Brunswick1:424 hours ago
-
Kamala Harris’ former classmate in Canada says she was destined for greatness1:584 hours ago
-
Nova Scotians react to Joe Biden leaving the presidential race in U.S.2:085 hours ago
-
Singh calls a Kamala Harris presidency ‘inspiring’ following Biden’s endorsement as candidate5:477 hours ago
-
‘Swimming in a pool of blood’: Gaza medic pleads for aid after Israeli strike kills at least 372:139 hours ago
-
‘That’s bull***t’: Congresswoman calls out Secret Service chief over leaked statement2:4810 hours ago
-
‘Layers of accountability turn into layers of plausible deniability’: Secret Service head grilled by Congress2:4110 hours ago
-
Harris speaks after Biden drops out of presidential race, says country is ‘grateful for his service’5:095 hours ago
-
Americans react to Harris as Biden’s choice to go up against Trump in election5:0910 hours ago
-
K’omoks First Nation nears treaty completion4:3811 hours ago
Health and Wellness
-
Baby cereal brand recalled across Canada over Cronobacter concerns1:277 hours ago
-
Health Matters: Calls for the province to cover weight management medications4:265 hours ago
-
Protecting your hearing at summer events4:299 hours ago
-
Listeria linked to plant-based milk recall4:272 days ago
-
Improved access to cancer care expanded for women in B.C.0:593 days ago
-
Health Matters: 350k Bissell steam cleaners recalled in Canada over burn hazard2:223 days ago
-
Mastering Sunscreen: Tips for summer skin protection7:184 days ago
-
Health Matters: E-scooter injuries on the rise, Montreal Children’s Hospital warns2:084 days ago
-
All Toronto beaches deemed unsafe due to E. coli level increase after torrential downpour0:334 days ago
-
Report shows 1 in 3 Canadian workers considered high risk in terms of mental health4:204 days ago
Advertisement
Investigative News
-
Business Matters: Grocery code of conduct may help stabilize food prices3:043 days ago
-
Torrential downpour exposes Toronto’s ageing infrastructure2:024 days ago
-
Jeremy Skibicki: Canadian serial killer found guilty of 1st-degree murder in deaths of 4 women1:202 weeks ago
-
Ikea hacking: Low-cost, DIY movement finds new uses for furniture4:542 weeks ago
-
Alberta couple battles the CRA over $14K COVID benefit repayment bill2:082 weeks ago
-
Calgary woman’s 2015 death featured on ‘Unsolved Mysteries’1:512 weeks ago
-
Catholic Church ordered to pay $104M to abuse victims in Newfoundland2:042 weeks ago
-
How drone combat in Ukraine is changing warfare2:474 weeks ago
-
New battle to save evidence from serial killer Robert Pickton’s trial1:484 weeks ago
-
B.C. child killer Allan Schoenborn believes public should ‘lighten up’ about what he did2:064 weeks ago
News Bloopers
-
A dream come true for 7-year-old who got to make transit announcements0:451 month ago
-
Edmonton, B.C. morning show hosts settle NHL playoff bet3:052 months ago
-
‘You can’t make this stuff up:’ Loud clap of thunder interrupts live TV segment at pivotal moment0:2410 months ago
-
Global Calgary weather anchor startled by surprise guest appearance0:2113 months ago
-
Fun times? Global News personalities help clear snow in search of ‘fun’ story2:0021 months ago
-
Global National anchor Farah Nasser swallows fly on-air0:1723 months ago
-
‘Buzzworthy moment’: Colin D’Mello recaps Doug Ford accidentally swallowing a bee1:5723 months ago
-
‘Did you just call me daddy?’: Morning show hosts can’t hold back laughter after on-air mixup1:1424 months ago
-
B.C. dad hoping to see his cloud photo on TV get his wish following viral TikTok campaign2:1127 months ago
-
Bloopers: Phil Darlington slips, slides and falls in these Our Winter City outtakes1:3821 months ago