During Toronto’s budget process, the head of the city’s customer service division let a jaw-dropping figure slip: the 311 call service costs the city between $11 and $16 per call. As efforts are made to ensure more residents use the cheaper app-based service, there are some who point out the human element shouldn’t be dropped altogether. Matthew Bingley reports.
Global News at 5 & 6 Toronto
Calling 311 to make a complaint costs Toronto up to $16 per call
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